Here you can find answers to the most frequently asked questions about CPH:DOX. If you still have questions, feel free to write to us on Facebook, Instagram or at tickets@cphdox.dk.
When does CPH:DOX 2026 take place?
CPH:DOX runs from March 11th – 22th 2026, featuring a star-studded program of film screenings, events, and numerous international guests that can be experienced throughout Copenhagen.
With DOX:DANMARK, CPH:DOX also offers mini-festivals in municipalities across Denmark, where the audience can enjoy special events featuring new Danish and international documentary films.
After the festival, the audience will be able to watch films on CPH:DOX’s streaming platform PARA:DOX, where a curated selection of this year’s festival films will be showcased.
Where do I buy tickets?
A standard ticket costs 100 DKK plus a fee. You can purchase tickets online on this site under the respective films. Tickets for all films and screenings can also be purchased at our festival center at Kunsthal Charlottenborg.
At Cinemateket, Empire Bio, Grand Teatret, Dagmar Bio, and Big Bio, you can also buy tickets in person – but only for screenings at the respective cinemas.
If you have any questions about tickets, please contact CPH:DOX rather than the individual cinemas. You can send an email to tickets@cphdox.dk or call our ticket hotline at +45 33 45 47 30 between 10:00-20:00 throughout the festival period.
If you have booked a wheelchair-accessible ticket, a companion seat is always included. However, you must contact tickets@cphdox.dk to obtain this ticket.
Can you buy tickets in the cinemas?
Empire, Grand, Cinemateket, Dagmar, and Big Bio have physical ticket sales in their cinemas, selling tickets only for their own screenings.
External gift cards from the cinemas do not work for purchasing CPH:DOX tickets.
How do I book tickets with an accreditation?
1) Login with your Eventival account in the top right corner
- Please remember to login via Eventival
2) Under Programme, you can either select “Calendar” or “Films” or “venues”
3) Select “Buy tickets” and “Quick order 1 ticket with badge…”
4) Select your seat (if numbered seats are an option at the venue)
5) Accept terms and “BUY”
How do I attend CPH:DOX with an accreditation?
Book tickets online through our website by logging in with your Eventival account. Please remember to do so, and not make a normal login, then you will not be able to book with your pass.
Once you log in to our website, you can book tickets for our INTER:ACTIVE Symposium or CPH:CONFERENCE sessions and pre-order up to 20 tickets online for regular screenings, events or reserve a slot for the INTER:ACTIVE exhibition.
You can only book one ticket for each event. Bookings overlapping in time are not possible. You will receive your ticket by email and it will automatically be added to the QR code on your accreditation badge.
It is important for us to create a good experience for all festival participants, therefore we ask you to arrive at least five minutes before the event.
If you want to attend a screening that is not sold out, for which you haven’t purchased a ticket in advance, we can issue a ticket for you at the cinema. However, we recommend booking in advance for screenings you don’t want to risk missing.
Should you be unable to reach the venue before the screening starts, we cannot guarantee a seat for you in the cinema – this is also the case even if you have a ticket, as un-checked tickets at the start time can be sold to someone else, and the screening may therefore become sold out. If it is not sold out, but you are late, we cannot guarantee the seat you have booked.
You cannot use your accreditation to order tickets for events in Absalon or DR Koncerthuset.
If you have used all your 20 pre-order tickets, you can still attend regular screenings upon availability by scanning your accreditation at the cinema.
If you cannot attend a screening you have booked a ticket for, please cancel your ticket by visiting https://cphdox.dk/profile/. If you have any trouble logging in with your Eventival account, please contact tickets@cphdox.dk.
How do I contact the ticket office?
If you have any questions about tickets, please contact CPH:DOX rather than the individual cinemas. You can send an email to tickets@cphdox.dk or call our ticket hotline at +45 33 45 47 30 between 10:00-20:00 throughout the festival period.
If you have booked a wheelchair-accessible ticket, a companion seat is always included. However, you must contact tickets@cphdox.dk to obtain this ticket.
What if I'm late to a screening?
If you arrive late for a screening, even one for which you have purchased a ticket, you may risk losing your seat. We will try to assist you in getting in, but you may not necessarily get your original seat.
We do not refund tickets after the screening has started. This should be done no later than an hour before the screening. This can be done via email tickets@cphdox.dk or by phone +45 33 45 47 30 to the ticket office.
Where do I see the accessibility for a specific venue?
Information about the venue and its facilities, way finding and public transport can be found under the venue section here.
Does CPH:DOX have a companion arrangement?
Of course CPH:DOX has a companion arrangement, allowing you to bring a companion for free to your desired screening. If you wish to reserve a companion seat, please contact tickets@cphdox.dk.
What if I'm living outside of Copenhagen (but still in Denmark)?
Alongside the festival in Copenhagen, local documentary film festivals are also taking place in more than half of Denmark’s municipalities. Once again this year, DOX:DANMARK is bringing festival films to cinema audiences all over Denmark, offering a specially curated selection of the festival’s films. DOX:DANMARK is supported by DR, the Ministry of Culture, Nordea Fonden, and Biografklub Danmark Fonden.
After the festival, CPH:DOX’s streaming platform PARA:DOX will host CPH:DOX’s online festival where a curated selection of this year’s festival films will be showcased. OBS: PARA:DOX is only available in Denmark, Greenland and the Faroe Islands.
Questions regarding refunds, location, reissuing, or rescheduling of tickets
We are happy to refund your tickets, however, it must be done at least one hour before the screening.
For questions regarding discount codes, errors, locating, reissuing or rescheduling tickets, contact us at tickets@cphdox.dk.
What language are events held in?
Events – debates, talks and similar – are held in either Danish or English. The language is specified in the descriptions under each event. Q&A’s with non-Danish filmmakers are held in English.
Do the films have subtitles?
All films will feature English subtitles and/or dialogue in English without subtitles. We encourage filmmakers to provide English subtitles, even when English is the primary language spoken, in order to make screenings accessible to individuals with hearing impairments.
Can you buy a giftcard for CPH:DOX?
It is unfortunately not possible to purchase gift cards for CPH:DOX.
Lost & Found
Have you lost something at our festival Center at Kunsthal Charlottenborg during the festival? At Kunsthal Charlottenborg, the Lost & Found is situated by the Accreditation Desk
Opening hours during the festival are:
March 19-22 March 23-25 March 26-29
10:00-18:00 08:30-19:30 10:00-16:00
Cinemas & External Venues
If you lost something at a cinema or an external venue, you should contact the personnel of said venue.
Find the list of our partner venues here.
Info and Accreditation Desk Opening hours
Where: Info & Accreditation desk at Kunsthal Charlottenborg (Nyhavn 2, 1051 København K)
Opening hours:
- March 19-22 10:00-18:00
- March 23-25 08:30-19:30
- March 26-29 10:00-16:00
- March 30 CLOSED
You are welcome to come at these times and we will gladly help you with anything you might need!
Privacy Policy
Read about our privacy policy – which data we collect, how and why we collect it, and what we do to protect your data here.