Here you can find answers to the most frequently asked questions about CPH:DOX. If you still have questions, feel free to contact us by using our contactform.
General festival & screening questions
CPH:DOX runs from March 11th – 22th 2026, featuring film screenings, events, and a wide range of international guests across Copenhagen.
With DOX:DANMARK, CPH:DOX also offers mini-festivals in municipalities across Denmark, where the audience can enjoy special events featuring new Danish and international documentary films.
From March 20 to April 5, the digital festival takes place on CPH:DOX’s streaming platform PARA:DOX, where a curated selection of this year’s festival films will be showcased.
Events – debates, talks and similar – are held in either Danish or English. The language is specified in the descriptions under each event. Q&A’s with non-Danish filmmakers are held in English.
All films will feature English subtitles and/or dialogue in English without subtitles. We encourage filmmakers to provide English subtitles, even when English is the primary language spoken, in order to make screenings accessible to individuals with hearing impairments.
If you arrive late for a screening, even one for which you have purchased a ticket, you may risk losing your seat. We will try to assist you in getting in, but you may not necessarily get your original seat.
We do not refund tickets after the screening has started. Refund requests must be submitted at least one hour before the screening.
Please submit your request via our refund and cancellation form.
DOX:DANMARK
Alongside the festival in Copenhagen, local documentary film festivals are also taking place in more than half of Denmark’s municipalities. Once again this year, DOX:DANMARK is bringing festival films to cinema audiences all over Denmark, offering a specially curated selection of the festival’s films.
PARA:DOX
After the festival, CPH:DOX’s streaming platform PARA:DOX will host CPH:DOX’s online festival where a curated selection of this year’s festival films will be showcased.
Please note: PARA:DOX is only available in Denmark, Greenland and the Faroe Islands.
The digital festival
The digital festival is taking place on PARA:DOX and is only available in Denmark. NB: CPH:MARKET and the digital festival are two separate things.
If you have KLUB:DOX, you can stream as many films as you want. Otherwise, each film is 49 kr.
Tickets & Festival Pass
If you have questions regarding discount codes, errors, or other general ticket inquiries, please use our contact form.
We will respond as quickly as possible.
You can purchase tickets on cphdox.dk under the individual films in this year’s programme. Tickets for all films and screenings can also be purchased at our festival centre at Kunsthal Charlottenborg.
At Empire, Park Bio, Big Bio Nordhavn, Cinemateket, Kunsthal Charlottenborg, Gloria, Grand and Dagmar, tickets can also be purchased in person – but only for screenings at the respective cinemas. Tickets for CPH:DOX screenings can be purchased at the listed cinemas from March 11, 2026.
If you have questions regarding tickets, please fill out our contact form, and we will get back to you as soon as possible.
If you wish to cancel or request a refund for tickets, please use our refund and cancellation form.
If you have booked a wheelchair-accessible ticket, a companion seat is always included.
Festivalpasses can be purchased here.
Please note: once you have purchased a festival pass, you must collect it and check in at Kunsthal Charlottenborg.
Opening hours:
- March 11-12: 10:00-18:00
- March 13-14: 09:00-19:00
- March 15-17: 08:30-19:00
- March 18-19: 10:00-16:00
- March 20: 10:00-14:00
- March 21-22: CLOSED
A standard ticket costs DKK 110 plus a booking fee. Some special events have a higher ticket price.
Ticket prices for DOX:DANMARK screenings are set locally in each municipality.
Empire, Park Bio, Big Bio Nordhavn, Cinemateket, Kunsthal Charlottenborg, Gloria, Grand and Dagmar have physical ticket sales in their cinemas, selling tickets only for their own screenings.
Please note: Tickets for CPH:DOX screenings can be purchased at the listed cinemas from March 11, 2026.
External gift cards from cinemas cannot be used to purchase CPH:DOX tickets.
If you’re a student or a senior, you can get a discount when buying a festival pass. Click here to read more or buy a festival pass.
As a student or senior, right now you can subscribe to our streaming platform PARA:DOX at a discounted price of DKK 249 when signing up as a member of KLUB:DOX.
If you were unable to secure a ticket, please note that we do not operate a waiting list. We recommend checking our website regularly, as any released tickets will be made available there.
It is unfortunately not possible to purchase gift cards for CPH:DOX.
If you have questions about tickets for CPH:DOX 2026, please contact CPH:DOX, not the individual cinemas.
- For general inquiries, please use our contact form
- For cancellations or refunds, use our refund and cancellation form
If you have booked a wheelchair-accessible ticket, a companion seat is always included.
Refunds, location, reissuing & rescheduling of tickets
If you wish to cancel or request a refund for tickets, please use our refund and cancellation form.
Please note: Refund requests must be submitted at least one hour before the screening. Tickets cannot be refunded after the screening has started.
You can always view your tickets and their location:
- In your order confirmation email (the email you used when booking)
- By logging in at tickets.cphdox.dk under your profile
You can also transfer your tickets to another person if you wish to give them your tickets.
If you cannot find your tickets, you can:
- Check your order confirmation email (the email you provided when booking)
- Log in to tickets.cphdox.dk under your profile
If the tickets still cannot be found, or need to be resent, please use our contact form.
We will get back to you as quickly as possible.
We recommend that you purchase new tickets for the screening you wish to attend and then submit your previous tickets for refund via the refund and cancellation form.
Due to the high volume of requests during the festival, we may not be able to manually rebook tickets in time.
Requests must be submitted at least one hour before the screening, otherwise we cannot refund the amount.
Accessibility information
Information about the venue and its facilities, way finding and public transport can be found in the venue section here.
All cinemas participating in CPH:DOX offer a companion policy. This means that a person with a disability who requires assistance can bring a companion free of charge upon presentation of a valid companion card. Companions must be at least 14 years old, as recommended by the Danish Disability Organizations.
If you have purchased a wheelchair-accessible ticket, the companion seat is automatically included.
If you have a disability requiring a companion but do not need a wheelchair, we recommend purchasing two tickets and then submitting the Companion Form to receive a refund for the companion ticket.
Practical information
To update or remove your payment information, click on your initials (three bars if on mobile) in the upper right hand corner.
Click on “Account Settings”, then you’ll be directed to another page where you can edit your payment information.
You can also go straight to https://account.eventive.org/account.
Have you lost something at our festival Center at Kunsthal Charlottenborg during the festival? At Kunsthal Charlottenborg, the Lost & Found is situated by the Accreditation Desk.
Opening hours during the festival are:
- March 11-12: 10:00-18:00
- March 13-14: 09:00-19:00
- March 15-17: 08:30-19:00
- March 18-19: 10:00-16:00
- March 20: 10:00-14:00
If you lost something at a cinema or an external venue, you should contact the personnel of said venue.
Find the list of our partner venues here.
Where: Info & Accreditation desk at Kunsthal Charlottenborg (Nyhavn 2, 1051 København K).
Opening hours during the festival:
March 11-12: 10:00-18:00
March 13-14: 09:00-19:00
March 15-17: 08:30-19:00
March 18-19: 10:00-16:00
March 20: 10:00-14:00
You are welcome to come at these times and we will gladly help you with anything you might need!
Read about our privacy policy – which data we collect, how and why we collect it, and what we do to protect your data here.
