Here you can find answers to the most frequently asked questions about CPH:DOX. If you still have questions, feel free to write to us on Facebook, Instagram or at tickets@cphdox.dk.
CPH:DOX runs from March 11th – 22th 2026, featuring film screenings, events, and a wide range of international guests across Copenhagen.
With DOX:DANMARK, CPH:DOX also offers mini-festivals in municipalities across Denmark, where the audience can enjoy special events featuring new Danish and international documentary films.
From March 20 to April 5, the digital festival takes place on CPH:DOX’s streaming platform PARA:DOX, where a curated selection of this year’s festival films will be showcased.
You can purchase tickets on cphdox.dk under the individual films in this year’s programme. Tickets for all films and screenings can also be purchased at our festival centre at Kunsthal Charlottenborg.
At Cinemateket, Empire Bio, Grand Teatret, Dagmar Bio, and Big Bio Nordhavn, tickets can also be purchased in person – but only for screenings at the respective cinemas.
If you have questions regarding tickets, please fill out our contact form, and we will get back to you as soon as possible.
For general inquiries, please use our contact form.
If you wish to cancel or request a refund for tickets, please use our refund and cancellation form.
If you have booked a wheelchair-accessible ticket, a companion seat is always included.
A standard ticket costs DKK 110 plus a booking fee. Some special events have a higher ticket price.
Ticket prices for DOX:DANMARK screenings are set locally in each municipality.
Empire, Grand, Cinemateket, Dagmar, and Big Bio have physical ticket sales in their cinemas, selling tickets only for their own screenings.
External gift cards from cinemas cannot be used to purchase CPH:DOX tickets.
If you have questions about tickets for CPH:DOX 2026, please contact CPH:DOX, not the individual cinemas.
- For general inquiries, pleace use our contact form
- For cancellations or refunds, use our refund and cancellation form
If you have booked a wheelchair-accessible ticket, a companion seat is always included.
All tickets are sent to the email address provided at purchase.
You can also log in at tickets.cphdox.dk to view all your ticket purchases.
If you still can’t find your tickets, please contact us via our contact form.
- Login with your Eventival account here, or by clicking the button in the upper right corner.
Please note: In order to use your accreditation pass, it is important that you login using your Eventival account. - Please select an event of your choice from the schedule or film guide.
- Select “Buy tickets” and “Quick order 1 ticket with badge…”
- Select your preferred seat (if numbered seats are an option at the venue)
- Accept terms and click “BUY”Your tickets will be sent to the e-mail registered with your Eventival account.
Please note: You cannot use your accreditation to order tickets for events in Absalon or DR Koncerthuset.
Book tickets online through our website by logging in with your Eventival account. Click here to login. Please remember to login via Eventival – It is only possible to book tickets with your accreditation pass through your Eventival account.
Once you log in to our website, you can book tickets for our INTER:ACTIVE Symposium or CPH:CONFERENCE sessions and pre-order up to 20 tickets online for regular screenings, events or reserve a slot for the INTER:ACTIVE exhibition.
You can only book one ticket for each event. Bookings overlapping in time are not possible. You will receive your ticket by email and it will automatically be added to the QR code on your accreditation badge.
It is important for us to create a good experience for all festival participants, therefore we ask you to arrive at least five minutes before the event.
If you want to attend a screening that is not sold out, for which you haven’t purchased a ticket in advance, we can issue a ticket for you at the cinema. However, we recommend booking in advance for screenings you don’t want to risk missing.
Should you be unable to reach the venue before the screening starts, we cannot guarantee a seat for you in the cinema – this is also the case even if you have a ticket, as un-checked tickets at the start time can be sold to someone else, and the screening may therefore become sold out. If it is not sold out, but you are late, we cannot guarantee the seat you have booked.
You cannot use your accreditation to order tickets for events in Absalon or DR Koncerthuset.
If you have used all your 20 pre-order tickets, you can still attend regular screenings upon availability by scanning your accreditation at the cinema.
If you cannot attend a screening you have booked a ticket for, please submit your cancellation request using our refund and cancellation form.
. If you have any trouble logging in with your Eventival account, please use our contact form and we will assist you as quickly as possible.
If you arrive late for a screening, even one for which you have purchased a ticket, you may risk losing your seat. We will try to assist you in getting in, but you may not necessarily get your original seat.
We do not refund tickets after the screening has started. Refund requests must be submitted at least one hour before the screening.
Please submit your request via our refund and cancellation form.
Information about the venue and its facilities, way finding and public transport can be found under the venue section here.
All cinemas participating in CPH:DOX offer a companion policy. This means that a person with a disability who requires assistance can bring a companion free of charge upon presentation of a valid companion card. Companions must be at least 14 years old, as recommended by the Danish Disability Organizations.
If you have purchased a wheelchair-accessible ticket, the companion seat is automatically included.
If you have a disability requiring a companion but do not need a wheelchair, we recommend purchasing two tickets and then submitting the Companion Form to receive a refund for the companion ticket.
1. Ticket refunds
If you wish to cancel or request a refund for tickets, please use our refund and cancellation form.
Refund requests must be submitted at least one hour before the screening.
Tickets cannot be refunded after the screening has started.
2. Location your tickets
You can always view your tickets and their location:
- In your order confirmation email (the email you used when booking)
- By logging in at tickets.cphdox.dk under your profile
You can also transfer your tickets to another person if you wish to give them your tickets.
3. Resending your tickets
If you cannot find your tickets, you can:
- Check your order confirmation email (the email you provided when booking)
- Log in to tickets.cphdox.dk under your profile
If the tickets still cannot be found, or need to be resent, please use our contact form.
We will get back to you as quickly as possible.
4. Rebooking tickets
We recommend that you purchase new tickets for the screening you wish to attend and then submit your previous tickets for refund via the refund and cancellation form.
Due to the high volume of requests during the festival, we may not be able to manually rebook tickets in time.
Requests must be submitted at least one hour before the screening, otherwise we cannot refund the amount.
5. General ticket questions
If you have questions regarding discount codes, errors, or other general ticket inquiries, please use our contact form.
We will respond as quickly as possible.
6. Do you have a waiting list for sold-out screenings?
If you were unable to secure a ticket, please note that we do not operate a waiting list. We recommend checking our website regularly, as any released tickets will be made available there.
Events – debates, talks and similar – are held in either Danish or English. The language is specified in the descriptions under each event. Q&A’s with non-Danish filmmakers are held in English.
All films will feature English subtitles and/or dialogue in English without subtitles. We encourage filmmakers to provide English subtitles, even when English is the primary language spoken, in order to make screenings accessible to individuals with hearing impairments.
It is unfortunately not possible to purchase gift cards for CPH:DOX.
Have you lost something at our festival Center at Kunsthal Charlottenborg during the festival? At Kunsthal Charlottenborg, the Lost & Found is situated by the Accreditation Desk
Opening hours during the festival are:
- March 11-12: 10:00-18:00
- March 13-14: 09:00-19:00
- March 15-17: 08:30-19:00
- March 18-19: 10:00-16:00
- March 20: 10:00-14:00
If you lost something at a cinema or an external venue, you should contact the personnel of said venue.
Find the list of our partner venues here.
Where: Info & Accreditation desk at Kunsthal Charlottenborg (Nyhavn 2, 1051 København K)
Opening hours:
- March 19-22: 10:00-18:00
- March 23-25: 08:30-19:30
- March 26-29: 10:00-16:00
- March 30: CLOSED
You are welcome to come at these times and we will gladly help you with anything you might need!
Read about our privacy policy – which data we collect, how and why we collect it, and what we do to protect your data here.
