Here you can find answers to the most frequently asked questions about CPH:DOX. If you still have something you want an answer to, feel free to write to us on Facebook or at tickets@cphdox.dk.
CPH:DOX takes place from March 19th – 30th 2025
CPH:DOX runs from March 19th to 30th, 2025, featuring a star-studded program of film screenings, events, and numerous international guests that can be experienced throughout Copenhagen. View the programme here.
With DOX:DANMARK, CPH:DOX also offers mini-festivals in municipalities across Denmark, where the audience can enjoy special events featuring new Danish and international documentary films. Read more about DOX:DANMARK here.
After the festival, the audience will be able to watch films on CPH:DOX’s streaming platform PARA:DOX, where a curated selection of this year’s festival films will be showcased. The special film selection will be announced on paradox.dk at the end of the festival.
Where do I buy Tickets?
A standard ticket costs 100 DKK plus a fee. You can purchase tickets online on our website, cphdox.dk, under the respective films. Tickets for all films and screenings can also be purchased at our festival center at Kunsthal Charlottenborg.
At Cinemateket, Empire Bio, Grand Teatret, Dagmar Bio, and Big Bio, you can also buy tickets in person – but only for screenings at the respective cinemas.
If you have any questions about tickets, please contact CPH:DOX rather than the individual cinemas. You can send an email to tickets@cphdox.dk or call our ticket hotline at +45 33 45 47 30 between 10:00-20:00 throughout the festival period and between 10:00-12:00 and 13:00-15:00 from February 27 to March 18.
If you have booked a wheelchair-accessible ticket, a companion seat is always included. However, you must contact tickets@cphdox.dk to obtain this ticket.
Can you buy tickets in the cinemas?
Empire, Grand, Cinemateket, Dagmar, and Big Bio have physical ticket sales in their cinemas, selling tickets only for their own screenings. Grand and Empire open from February 26th. The others open during the festival days.
External gift cards from the cinemas do not work for purchasing CPH:DOX tickets.
How to book tickets with an accreditation
1) Login with your Eventival account in the top right corner
- Please remember to login via Eventival
2) Under Programme, you can either select “Calendar” or “Films” or “venues”
3) Select “Buy tickets” and “Quick order 1 ticket with badge…”
4) Select your seat (if numbered seats are an option at the venue)
5) Accept terms and “BUY”
How to DOX with an accreditation
Book tickets online through our website by logging in with your Eventival account. Please remember to do so, and not make a normal login, then you will not be able to book with your pass.
Once you log in to our website, you can book tickets for our INTER:ACTIVE Symposium or CPH:CONFERENCE sessions and pre-order up to 20 tickets online for regular screenings, events or reserve a slot for the INTER:ACTIVE exhibition.
You can only book one ticket for each event. Bookings overlapping in time are not possible. You will receive your ticket by email and it will automatically be added to the QR code on your accreditation badge.
It is important for us to create a good experience for all festival participants, therefore we ask you to arrive at least five minutes before the event.
If you want to attend a screening that is not sold out, for which you haven’t purchased a ticket in advance, we can issue a ticket for you at the cinema. However, we recommend booking in advance for screenings you don’t want to risk missing.
Should you be unable to reach the venue before the screening starts, we cannot guarantee a seat for you in the cinema – this is also the case even if you have a ticket, as un-checked tickets at the start time can be sold to someone else, and the screening may therefore become sold out. If it is not sold out, but you are late, we cannot guarantee the seat you have booked.
You cannot use your accreditation to order tickets for events in Absalon or DR Koncerthuset.
If you have used all your 20 pre-order tickets, you can still attend regular screenings upon availability by scanning your accreditation at the cinema.
If you cannot attend a screening you have booked a ticket for, please cancel your ticket by visiting https://cphdox.dk/profile/. If you have any trouble logging in with your Eventival account, please contact tickets@cphdox.dk
Check out the film programme here.
How to contact the ticket office?
If you have any questions about tickets, please contact CPH:DOX rather than the individual cinemas. You can send an email to tickets@cphdox.dk or call our ticket hotline at +45 33 45 47 30 between 10:00-20:00 throughout the festival period and between 10:00-12:00 and 13:00-15:00 from February 27 to March 18.
If you have booked a wheelchair-accessible ticket, a companion seat is always included. However, you must contact tickets@cphdox.dk to obtain this ticket.
What do I do if im late to a screening?
If you arrive late for a screening, even one for which you have purchased a ticket, you may risk losing your seat. We will try to assist you in getting in, but you may not necessarily get your original seat.
We do not refund tickets after the screening has started. This should be done no later than an hour before the screening. This can be done via email tickets@cphdox.dk or by phone 33454730 to the ticket office.
Where do I see the accessibility for a specific venue?
Information about the venue and its facilities, way finding and public transport can be found under the venue section here.
Do CPH:DOX have a companion arrangement?
Of course, CPH:DOX has a companion arrangement, allowing you to bring a companion for free to your desired screening. If you wish to reserve a companion seat, please contact tickets@cphdox.dk.
What if I don’t live near Copenhagen?
Alongside the festival in Copenhagen, local documentary film festivals are also taking place in more than half of the country’s municipalities. Once again this year, DOX:DANMARK is bringing festival films to cinema audiences all over Denmark, offering a specially curated selection of the festival’s films. In 2025, 54 municipalities are part of DOX:DANMARK—a new record!
So don’t forget to tell your mom in Aalborg, your uncle on Ærø, your sister in Esbjerg, and your old classmates in Holbæk that the world’s best documentary films are coming to their town too.
Find the individual programs for each municipality at cphdox.dk/doxdanmark.
DOX:DANMARK is supported by DR, the Ministry of Culture, Nordea Fonden, and Biografklub Danmark Fonden.
Questions regarding refunds, location, reissuing, or rescheduling of tickets
We are happy to refund your tickets, however, it must be done at least one hour before the screening.
Contact us for questions regarding: discount codes and errors. Additionally, we can assist with locating, reissuing, or rescheduling tickets.
Contact us at tickets@cphdox.dk.
Does the films have subtitles?
All films will feature English subtitles and/or dialogue in English without subtitles. We encourage filmmakers to provide English subtitles, even when English is the primary language spoken, in order to make screenings accessible to individuals with hearing impairments.
Can you buy a giftcard for CPH:DOX?
It is unfortunately not possible to purchase gift cards for CPH:DOX.
Lost & Found
Have you lost something during the festival? Find the festival’s Lost & Found:
Kunsthal Charlottenborg
In Kunsthal Charlottenborg, the Lost & Found is situated by the Accreditation Desk
Opening hours during the festival are:
March 19-22 March 23-25 March 26-29
10:00-18:00 08:30-19:30 10:00-16:00
Cinemas & External Venues
If you lost something at a cinema or an external venue, you should contact the personnel of said venue.
Find the list of our partner venues here.
Info and Accreditation Desk Opening hours
Where: Info & Accreditation desk at Kunsthal Charlottenborg (Nyhavn 2, 1051 København K)
Opening hours:
- March 19-22 10:00-18:00
- March 23-25 08:30-19:30
- March 26-29 10:00-16:00
- March 30 CLOSED
You are welcome to come at these times and we will gladly help you with anything you might need!
Privacy Policy
Read about our privacy policy – which data we collect, how and why we collect it, and what we do to protect your data here.